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ai automation

AI automation means using AI to do work that used to need a person watching over it.

AI automation means using AI to do work that used to need a person watching over it. Ordinary automation follows fixed rules: if this happens, do that. AI automation adds judgment on top, so the system can read a message, understand what it means, and pick a sensible response instead of only firing a preset trigger.

Part of AI Automation & Agentic Workflows. See the full overview for how it all fits together.

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