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ai virtual agent

An AI virtual agent is the broader idea that a voice agent fits inside.

An AI virtual agent is the broader idea that a voice agent fits inside. It means any software stand-in that interacts with people to get something done, by voice, text, or on-screen video. Some are voice-first, some are chat-only, some appear as a face. Calling one virtual just signals it is not a human staffer but a digital one doing similar work.

Part of AI Voice Agents. See the full overview for how it all fits together.

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