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ai workflow automation

AI workflow automation is about the sequence, not a single task.

AI workflow automation is about the sequence, not a single task. A workflow is several steps that hand off to each other: receive a lead, qualify it, draft a reply, log it, notify someone. Adding AI lets the flow make decisions between steps, like routing a case differently based on what a message actually says rather than a rigid checklist.

Part of AI Automation & Agentic Workflows. See the full overview for how it all fits together.

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